Terms and Conditions

No exchange or refund will be taken once the order is placed. Refund of the amount will be given only when the product is 'OUT OF STOCK' or 'not shipped'.
myG will not be held liable for any delay or loss of ordered shipment. Non-delivery chances occur on account of a mistake by you (i.e. wrong name or address or any other wrong info or recipient not present at time of delivery) any extra cost incurred by myG for re-delivery shall be chargeable extra.

The recipient is supposed to provide an id proof during the time of delivery. This is to avoid any misuse of our online channel. The handset would not be delivered if the id proof is not provided. Prices shown in website may vary than those in the myG outlets. Prices should not be compared as web prices are only for online purchase.

Color choice of handsets to be mentioned clearly before placing the order, no exchange will be done after the order is placed and delivered.
Please note all items (including gifts if any) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

When is a Pre-order of a Product?

These products are to be released on a future date and we pre-book your order in advance. The product will be shipped to you on the day of it's release date and will reach you in 2 to 4 working days.

How is your Order Confirmed?

With every order, you will receive an e-mail, call and SMS notification containing the details of the order placed by you. Once we ship the product, you will receive another e-mail and SMS containing the shipping details.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package and call our Customer Care1800 123 2006 or log on to www.myg.in/contact, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Return Policy

Mobile Handsets are warranted for a period defined by the respective manufacturers against defect in material & workmanship. myG is not giving the warranty and does not hold out any warranty of products sold. myG will not be responsible for any defective/deficient or otherwise unsatisfactory products. No exchange or refund will be taken once the order is placed. myG will not be held liable for any delay or loss of ordered shipment.

Conditions for return:

The return process of the product can be restricted depending on the nature and category of the product.
Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.


Products/Items should be UNUSED

Products should be returned in their original packaging along with the original price tags, labels and invoices.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Only those products will be eligible for return policies which are received by us within 10 working days of the date of delivery.
No exchange or refund will be taken once the order is placed. Refund of the amount will be given only when the product is 'OUT OF STOCK' or 'not shipped'.

Items should be returned in the original condition you had received them. Please understand that

we cannot accept returns in certain instances:
• Damages due to misuse of product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Products with tampered or missing serial / UPC numbers
• Any damage / defect which is not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging

.
myG has the sole rights to examine whether the product returned is defective/damaged and based on the verification myG will either reship/replace the product to the customer.
In case product is defective or damaged then the myG will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.
In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reship to the shipping address of the order.
Customer will have to bear the shipment charges for the replaced/reshipped product.
If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our call centre1800 123 2006

Shipping Policy

myG has a transparent and clear shipping policy for all orders placed on our website. Our top priority is to ship your item at the earliest to your doorstep. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website. Delivery time may vary according to the address, area and may depends upon the product availability.



One Year Extended Warranty Special Offer for July 2018

1. Extended warranty offer is applicable only to the customers who purchase mobile phones from 27th July'18 To 29th July'18. The total warranty period includes 1 year manufacturer warranty and 1 year myG Care Warranty.
2. We will cover all the complaints covered by manufacturer as per their policy.
3. We authorize only myG Care to repair and service the product which comes under extended warranty policy after the expiry of manufacturer warranty.
4. Any gadgets which are repaired from other service centers except authorized service center/ myG care will not be accepted for claiming the extended warranty.
5. The spare parts used (if required) for completing the service of gadgets will be myG Care approved good quality spare.
6. Extended warranty will be rejected if there is any type of physical/liquid damage.
7. Accessories along with the box like Headphones, Battery, Adapter, cables etc won’t be covered under extended warranty.
8. In the event of any unforeseen circumstance and spares not being available, another pre-owned handset of same model or different model with same specifications will be replaced to customer.
9. As extended warranty is only for myG-My Gen Digital Hub & 3G Digital World Customers, ownership change is not acceptable for claiming the extended warranty.
10. Registered customers should produce the original invoice copy and copy of their id proof at the showroom for claiming the extended warranty.
11. All disputes are subject to Kozhikode Jurisdiction.

Amendment:

This offer is also valid for those customers who purchased gadgets from 2nd August 2018 onwards . For warranty claim, these customers has to submit the extended warranty mentioned  invoice