Frequently asked questions

  • We accept the following modes of payment: Debit/Credit Cards/Netbanking of all major banks Cash On Delivery (COD) and mobile wallets.

  • Unfortunately, a customer cannot opt for 2 modes of payment in a single order. Payment can be made either in the form of Cash on Delivery (COD) or Debit/ Credit Card payment

  • We regret the inconvinience caused. Please fill in our Contact Us form available under the Any Other Query section with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

  • No, you are not required to register yourself to shop on myG. You can login as guest and shop unlimited with us.

  • Creating an account on myG is beneficial in many ways. You will have access to: My Orders - Quickly and easily manage your orders such as View Details, Track, Cancel and Return/Replace etc. My Shortlist - View all your shortlisted products Recommendations For You - Based on your past searches, we recommend products especially suited for you My myG Circle - It an invite only program where you get a chance to receive exclusive promo codes for shopping. You will also be eligible to receive ongoing discounts and offers.

  • No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.

  • If you have trouble logging in, please follow these instructions: Check your login details. Your login username is the e-mail address you used for registration. Please make sure that your web browser accepts cookies. If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the ‘Sign in’ page. Please note that sometimes the problem might be caused due to system maintenance at our end. In such a case, please wait for 30 minutes and try again.

  • Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We do not pass on, trade or sell your personal information to anyone. In case you need more details please go through our PRIVACY POLICY.

  • Do not panic. Please follow the steps mentioned below to reset your password: Click on ‘My Account’ on the top right side of the myG homepage. Click on the Forgot your Password link displayed on the page. Enter your registered e-mail id and you will receive a link to reset your password in your mailbox.

  • You can unsubscribe from our e-mails by clicking the Unsubscribe link at the bottom of the e-mail you have received from us. Please share your reason(s) for unsubscribing so that we can examine it and serve you better in future.

  • Yes, absolutely! You can save the products you like in your wishlist for future purchase so that you do not waste time searching for them later. Please note that the price and availability of products remain subject to change. Your Wishlist serves only to remind you of products that you want to buy.

  • Due to unforeseen circumstances, it is possible that your order gets delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

  • If you wish to cancel your order, please follow these steps: Click on the Cancel link against your order in the MY ORDERS section in My Account. Choose cancellation option and fill in the required details. Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

  • We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made.